Client empowerment

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The August 2007 edition of the Law Society Journal (New South Wales) talks about Nova Legal and Advisory, an incorporated legal business in Sydney consisting of both a traditional law firm and a corporate governance, compliance and risk management consulting firm. It’s the latter business that has come up with the innovative Nova Solutions, “an integrated online management tool for the governance infrastructure needs of organizations.”

As the article (membership required) explains, Nova Solutions is an online training and compliance program authored and maintained by the firm. Armed with the knowledge of clients’ legal needs in HR, compliance, governance and training, Nova’s lawyers worked with researchers, technical writers and tech people to create, says writer Julie Lewis,

“an intranet package tailored to each company, where users can click on a screen to see the company’s policies in relation to a range of regulatory and compliance issues, and click again to complete a training course to bring them up to speed on the company’s requirements in those areas.”

This is the third such online training and compliance service I’ve seen law firms provide (the Self-Administered Legal Training program at Blake Dawson Waldron and the Compliance Management System at Holland & Hart are the other two), not to mention Howrey LLP’s Virtual University for internal associate training. I wouldn’t be surprised if there are more, and I certainly expect this kind of service to flourish.

This is how lawyers will survive in the legal marketplace of the future: client empowerment. We will partner with clients, individual and organizational, and help them take greater responsibility for their legal lives — help them to develop “good legal habits” that prevent problems from developing. These online services don’t just provide an efficient, 24/7 means of providing clients with legal knowledge; they also anticipate and disable the kinds of issues that otherwise grow into full-blown legal headaches. Doctors don’t just cure patients; they also help them develop regimes to stay healthy in the first place. Why should lawyers be different?

One of these days we’ll see a law “firm” with no bricks, no mortar, no street address — just a full-scale online presence with which clients interact to reduce their legal exposure. Of course, there’s no guarantee that lawyers will be running it.

This post first appeared as a post at the College of Law Practice Management’s blog on September 18, 2007.

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