Dear client:

By Published:

Probably you were expecting a greeting card from me — ‘tis the season, after all. The standard wintertime scene on the front, generic wishes inside for a joyful holiday, peace on earth, that sort of thing … you probably get one from your dry cleaners and your local MP, too.

Well, I’m not doing that this year. Instead, I thought I’d take this opportunity to pass along a few important things I think you ought to know.

First of all, I’m really delighted that you’ve retained me as your lawyer. Like the airlines say, you had your choice of many competitors, and I’m glad you came to my office rather than anyone else’s. You’ve been satisfied, and sometimes downright thrilled, with the good work I did for you. I’d like you to know that means a lot to me.

Secondly, I wanted to give you advance notice that I’m investing in some new software, which I expect will improve my efficiency and upgrade my practice overall. The software’s not cheap, but its price will be covered by the savings I expect to accrue, so I won’t be passing on the cost to you, and you’ll benefit from a higher quality of service.

Thirdly, I won’t be in the office as often next year. On the advice of friends and family, I’ll be taking more vacation time, including three straight weeks in the summer — I’ll make sure your interests are well-looked after by reliable colleagues in my absence. Why the extended time off? I finally figured out that no matter how important I might think I am to my clients, I’m the farthest thing from indispensable — we lawyers need to remind ourselves of that every so often. I’ll send you a postcard.

Finally, I’d like to give you my annual reminder that while I’m a good lawyer, I’m not a miracle worker. I can’t answer your question five minutes after you e-mail it to me. I can’t make your ex-supplier, ex-spouse or ex-employer behave rationally or treat you fairly. I can’t change the rules by which the law operates. And I can’t turn back the clock so that the whole thing never happened.

But here’s what I can do. I can deliver the insights and advice you need. I can help you plan a better life, business or career from here on out. I can be your trusted partner and advisor as you make important decisions. I can look after your interests and give you my best counsel, even if it’s something you don’t want to hear. I can keep your confidences and sympathize with your frustrations.

In short, you can count on me to be on your side, no matter what. Because I’m your lawyer.

Thanks again for the opportunity and the privilege to have you as a client. I’ll give you a call early in the new year to see how things are going and whether there’s anything I can help you with.

Oh, and have a joyful holiday. Peace on earth.

This post first appeared as the editorial in the December 2006 issue of National.

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