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	<title>Comments on: How I learned to stop worrying and love project management</title>
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	<description>Dispatches from a legal profession on the brink</description>
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		<title>By: How to compete on price</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1555&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1555</link>
		<dc:creator>How to compete on price</dc:creator>
		<pubDate>Tue, 25 May 2010 16:47:12 +0000</pubDate>
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		<description>[...] system. Probably the simplest way to introduce business efficiencies to your law firm is to adopt the principles of legal project management. From a basic back-of-the-envelope process for doing certain tasks systematically all the way up to [...]</description>
		<content:encoded><![CDATA[<p>[...] system. Probably the simplest way to introduce business efficiencies to your law firm is to adopt the principles of legal project management. From a basic back-of-the-envelope process for doing certain tasks systematically all the way up to [...]</p>
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		<title>By: Mark Hayes</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1499&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1499</link>
		<dc:creator>Mark Hayes</dc:creator>
		<pubDate>Sat, 17 Apr 2010 15:00:45 +0000</pubDate>
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		<description>The critical part of the Dechert article is the comment by one lawyer that &quot;having a tool bag of options rather than one approach has proven very useful&quot;. Since starting my own firm, I&#039;ve used a wide range of client financial arrangements, including fixed fee quotes for specific tasks, monthly or annual retainers for a specified maximum number of hours of service and, of course, the old hourly rate. There is no one approach that works all of the time. My experience inside big firms is that they are more concerned about managing their internal lawyer productivity (and partner remuneration) than client satisfaction, and, even though clients hate it, the hourly rate is an easy way to monitor what everyone is doing. I&#039;ve found that a reduction in hourly rates (due to lower overheads) and flexibility in fee calculations have been *very* popular with clients.</description>
		<content:encoded><![CDATA[<p>The critical part of the Dechert article is the comment by one lawyer that &#8220;having a tool bag of options rather than one approach has proven very useful&#8221;. Since starting my own firm, I&#8217;ve used a wide range of client financial arrangements, including fixed fee quotes for specific tasks, monthly or annual retainers for a specified maximum number of hours of service and, of course, the old hourly rate. There is no one approach that works all of the time. My experience inside big firms is that they are more concerned about managing their internal lawyer productivity (and partner remuneration) than client satisfaction, and, even though clients hate it, the hourly rate is an easy way to monitor what everyone is doing. I&#8217;ve found that a reduction in hourly rates (due to lower overheads) and flexibility in fee calculations have been *very* popular with clients.</p>
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		<title>By: Luke OBrien</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1498&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1498</link>
		<dc:creator>Luke OBrien</dc:creator>
		<pubDate>Wed, 14 Apr 2010 16:15:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1498</guid>
		<description>Superb--and superbly written--article.  My company (www.brightleaf.com) helps law firms and legal departments collapse the costs associated with some of their more reiterative and time-consuming processes.  We see everyday the struggle you describe.   The good news?  Driven by a host of environmental factors, firms are starting to &quot;get it&quot; at a rapidly accelerating rate.  Last year, firms would ask us why they needed to accelerate or manage processes.  This year, they&#039;re asking us how fast they can do so.</description>
		<content:encoded><![CDATA[<p>Superb&#8211;and superbly written&#8211;article.  My company (www.brightleaf.com) helps law firms and legal departments collapse the costs associated with some of their more reiterative and time-consuming processes.  We see everyday the struggle you describe.   The good news?  Driven by a host of environmental factors, firms are starting to &#8220;get it&#8221; at a rapidly accelerating rate.  Last year, firms would ask us why they needed to accelerate or manage processes.  This year, they&#8217;re asking us how fast they can do so.</p>
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		<title>By: Jordan Furlong</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1495&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1495</link>
		<dc:creator>Jordan Furlong</dc:creator>
		<pubDate>Tue, 13 Apr 2010 20:45:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1495</guid>
		<description>PMH, thanks for your comment. &quot;Traditional&quot; project management, as it derived from and operates in business and especially technology projects, is not something that can be easily or profitably applied in the legal sphere. Litigating a product liability claim is not the same thing as installing a new server architecture, so there&#039;d be little to gain in applying the same PM methodology or approach to both. 

Steven Levy sets out the differences and the key elements of successful LPM in a blog post that describes &quot;The Stages of a Legal Project&quot; (http://lexician.com/lexblog/2010/01/the-stages-of-a-legal-project/):

--------------------------------------------

The four stages here represent the lay of the land for Legal Project Management. The stages are slightly different from those of, say, an IT project. The largest variances are around post-execution steps: a technology project has long adoption/deployment and maintenance stages, for example, that rarely apply to management of a legal case.

Consider an LPM project as consisting, in brief, of four stages:

1. Initiation. Get the ducks in a row. Should we take this case? Is it one we can manage? For a firm, can we do so profitably? Let‘s say we take it. Who‘s the lead attorney? Who‘s managing the project, if not that attorney? Who are the key players? What do they need? Do we know what success – “Done” – looks like? If this stage is skipped – and it too often is given the most cursory attention – failure is predictable.

2. Planning. Who should work on the project? Are they available? What does the schedule look like? Does it fit within the deadlines? What are the big risks – and how can we mitigate them? What are our costs? For firms or departments that charge back, do we have agreement with the client on fees? Many projects hit the failure track when Planning is skimped to jump into Execution.

3. Execution centers on the actual legal work and generally consumes the vast majority of work time in Legal Project Management. (In other project management arenas, Planning may be the longest stage.) Execution corresponds to the core legal work such as research, drafting, pre-trial or trial work, and so on. Note that planning your legal strategy is actually part of project Execution.

4. Delivery and Evaluation. What does the client get when we‘re done? (Most but not all legal projects have a small delivery stage.) What‘s the client‘s feedback? What‘s our own? What could we do better next time? Don‘t skip this stage no matter how rushed you are – especially the client-feedback part.</description>
		<content:encoded><![CDATA[<p>PMH, thanks for your comment. &#8220;Traditional&#8221; project management, as it derived from and operates in business and especially technology projects, is not something that can be easily or profitably applied in the legal sphere. Litigating a product liability claim is not the same thing as installing a new server architecture, so there&#8217;d be little to gain in applying the same PM methodology or approach to both. </p>
<p>Steven Levy sets out the differences and the key elements of successful LPM in a blog post that describes &#8220;The Stages of a Legal Project&#8221; (<a href="http://lexician.com/lexblog/2010/01/the-stages-of-a-legal-project/" rel="nofollow">http://lexician.com/lexblog/2010/01/the-stages-of-a-legal-project/</a>):</p>
<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;</p>
<p>The four stages here represent the lay of the land for Legal Project Management. The stages are slightly different from those of, say, an IT project. The largest variances are around post-execution steps: a technology project has long adoption/deployment and maintenance stages, for example, that rarely apply to management of a legal case.</p>
<p>Consider an LPM project as consisting, in brief, of four stages:</p>
<p>1. Initiation. Get the ducks in a row. Should we take this case? Is it one we can manage? For a firm, can we do so profitably? Let‘s say we take it. Who‘s the lead attorney? Who‘s managing the project, if not that attorney? Who are the key players? What do they need? Do we know what success – “Done” – looks like? If this stage is skipped – and it too often is given the most cursory attention – failure is predictable.</p>
<p>2. Planning. Who should work on the project? Are they available? What does the schedule look like? Does it fit within the deadlines? What are the big risks – and how can we mitigate them? What are our costs? For firms or departments that charge back, do we have agreement with the client on fees? Many projects hit the failure track when Planning is skimped to jump into Execution.</p>
<p>3. Execution centers on the actual legal work and generally consumes the vast majority of work time in Legal Project Management. (In other project management arenas, Planning may be the longest stage.) Execution corresponds to the core legal work such as research, drafting, pre-trial or trial work, and so on. Note that planning your legal strategy is actually part of project Execution.</p>
<p>4. Delivery and Evaluation. What does the client get when we‘re done? (Most but not all legal projects have a small delivery stage.) What‘s the client‘s feedback? What‘s our own? What could we do better next time? Don‘t skip this stage no matter how rushed you are – especially the client-feedback part.</p>
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		<title>By: PM Hut</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1494&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1494</link>
		<dc:creator>PM Hut</dc:creator>
		<pubDate>Tue, 13 Apr 2010 15:00:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1494</guid>
		<description>As someone actively involved in promoting Project Management through PM Hut, I&#039;m very glad that legal Project Management is gaining strength (this is the 3rd serious article about the importance of legal Project Management this month).

I have read very recently that lawyers and others are considering applying for PMP (Project Management Professional) certification to increase their worthiness in the job market.

I have to say, however, that Project Management, applied in Legal, is a little contradictory. In Project Management, every project is &quot;unique&quot;, it is not a repetitive process, a project has a start date and an end date, and Project Management is about getting that project done in a timely manner, on budget, and according to the specifications defined in the project plan.

Jordan, would it be possible for you to explain how Project Management, in a legal context, will still abide by the above (specs I mentioned)?</description>
		<content:encoded><![CDATA[<p>As someone actively involved in promoting Project Management through PM Hut, I&#8217;m very glad that legal Project Management is gaining strength (this is the 3rd serious article about the importance of legal Project Management this month).</p>
<p>I have read very recently that lawyers and others are considering applying for PMP (Project Management Professional) certification to increase their worthiness in the job market.</p>
<p>I have to say, however, that Project Management, applied in Legal, is a little contradictory. In Project Management, every project is &#8220;unique&#8221;, it is not a repetitive process, a project has a start date and an end date, and Project Management is about getting that project done in a timely manner, on budget, and according to the specifications defined in the project plan.</p>
<p>Jordan, would it be possible for you to explain how Project Management, in a legal context, will still abide by the above (specs I mentioned)?</p>
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		<title>By: Jordan Furlong</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1491&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1491</link>
		<dc:creator>Jordan Furlong</dc:creator>
		<pubDate>Mon, 12 Apr 2010 11:47:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1491</guid>
		<description>Paul, thanks for your message. I agree wholeheartedly that the billable hour skews lawyers&#039; priorities and incentives in ways that diametrically oppose adoption of project management. Billing by the hour rewards inefficiency; project management penalizes it. And your point that intelligent lawyers pre-date the billable hour is well-taken. I&#039;m not sanguine, though, that changing the billing system will improve lawyers&#039; PM outlook. I&#039;m more inclined to think both are symptomatic of a larger issue.

Lawyers like the billable-hour system for three reasons: (1) it&#039;s easy, (2) it&#039;s risk-free, and (3) it&#039;s profitable. (And who wouldn&#039;t like it, under those circumstances?) All three of these characteristic are important, but I sometimes think that (1) is first among equals. The easier a financial system is to understand and deploy, the less serious business acumen you need -- and lawyers tend to like systems that don&#039;t require much business savvy. 

Lawyers, speaking generally, don&#039;t have much business proficiency and even less business training, but what they have least of all is respect for business. How many lawyers have you heard arguing the hoary angels-on-a-pin-head question of whether law is a profession or a business? It&#039;s an argument that presupposes a dichotomy -- it can be one or the other, but not both -- and most lawyers (especially in the more experienced ranks) come down decisively on the &quot;profession&quot; side. They seem to have this sense that the work of a lawyer is beyond normal marketplace concerns, that it&#039;s a calling more than a career. It&#039;s a prime example of the ways in which our profession tells itself stories about ourselves that have little relevance to how the rest of the world operates.

It&#039;s this distaste for mere entrepreneurial concerns that I think motivates, at least in part, both the love of the billable hour and the reluctance to take project management seriously: they both spring from a strong preference to avoid business thinking as much as possible. Lawyers want to do the law and little else -- another great lawyer refrain is &quot;I didn&#039;t go to law school to do X,&quot; making you wonder what they thought they were going to law school to learn how to do. 

This is what I mean by referencing lawyers&#039; love of creativity and intelligence -- not that these excellent and admirable traits themselves cause resistance to project management, but that lawyers&#039; disproportionate pride in and fondness of them do, coupled with a general distrust of business that seems to line up on  the opposite side of the ledger. Many lawyers seem to mistakenly believe that you compromise your ethics, professionalism, creativity and nobility by taking &quot;business concerns&quot; seriously. That&#039;s a cultural, attitudinal problem -- one that we absolutely can overcome, once we identify it.</description>
		<content:encoded><![CDATA[<p>Paul, thanks for your message. I agree wholeheartedly that the billable hour skews lawyers&#8217; priorities and incentives in ways that diametrically oppose adoption of project management. Billing by the hour rewards inefficiency; project management penalizes it. And your point that intelligent lawyers pre-date the billable hour is well-taken. I&#8217;m not sanguine, though, that changing the billing system will improve lawyers&#8217; PM outlook. I&#8217;m more inclined to think both are symptomatic of a larger issue.</p>
<p>Lawyers like the billable-hour system for three reasons: (1) it&#8217;s easy, (2) it&#8217;s risk-free, and (3) it&#8217;s profitable. (And who wouldn&#8217;t like it, under those circumstances?) All three of these characteristic are important, but I sometimes think that (1) is first among equals. The easier a financial system is to understand and deploy, the less serious business acumen you need &#8212; and lawyers tend to like systems that don&#8217;t require much business savvy. </p>
<p>Lawyers, speaking generally, don&#8217;t have much business proficiency and even less business training, but what they have least of all is respect for business. How many lawyers have you heard arguing the hoary angels-on-a-pin-head question of whether law is a profession or a business? It&#8217;s an argument that presupposes a dichotomy &#8212; it can be one or the other, but not both &#8212; and most lawyers (especially in the more experienced ranks) come down decisively on the &#8220;profession&#8221; side. They seem to have this sense that the work of a lawyer is beyond normal marketplace concerns, that it&#8217;s a calling more than a career. It&#8217;s a prime example of the ways in which our profession tells itself stories about ourselves that have little relevance to how the rest of the world operates.</p>
<p>It&#8217;s this distaste for mere entrepreneurial concerns that I think motivates, at least in part, both the love of the billable hour and the reluctance to take project management seriously: they both spring from a strong preference to avoid business thinking as much as possible. Lawyers want to do the law and little else &#8212; another great lawyer refrain is &#8220;I didn&#8217;t go to law school to do X,&#8221; making you wonder what they thought they were going to law school to learn how to do. </p>
<p>This is what I mean by referencing lawyers&#8217; love of creativity and intelligence &#8212; not that these excellent and admirable traits themselves cause resistance to project management, but that lawyers&#8217; disproportionate pride in and fondness of them do, coupled with a general distrust of business that seems to line up on  the opposite side of the ledger. Many lawyers seem to mistakenly believe that you compromise your ethics, professionalism, creativity and nobility by taking &#8220;business concerns&#8221; seriously. That&#8217;s a cultural, attitudinal problem &#8212; one that we absolutely can overcome, once we identify it.</p>
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		<title>By: Paul Easton</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1489&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1489</link>
		<dc:creator>Paul Easton</dc:creator>
		<pubDate>Sat, 10 Apr 2010 12:12:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1489</guid>
		<description>I just discovered your blog through this great post. I&#039;m looking forward to your future posts. 

Regarding the reasons for lawyers failing to adopt project management, I wonder if you give too much importance to lawyers&#039; self-perceptions and not enough about the perverse incentives created by the hourly billing model. As I recently wrote when discussing this post on my blog:

&lt;blockquote&gt;
[I]t is a stretch to blame lawyers&#039; reluctance to adopt project management methodologies on their intelligence and creativity. I agree that smart people are drawn to the law, but I believe that the reason project management is abhorred by lawyers is that law firm incentives are stacked against it. Hourly billing discourages efficiency. I&#039;m sure smart people were drawn to the law before the 1940s, when U.S. lawyers began adopting the practice of hourly billing.  Also, I know that smart people are attracted to the practice of law in countries where hourly billing is the rare exception.  I don&#039;t think that lawyers will run from the law if they are forced into fixed-free arrangements and have to start worrying about inefficiency eroding their profits.

In short, it is less a matter of project management crimping lawyers&#039; style and more a matter of it crimping their wallets. Change the perverse incentives of hourly billing and watch attitudes towards project management and process improvement magically change.
&lt;/blockquote&gt;

Looking forward to your further thoughts on the subject.</description>
		<content:encoded><![CDATA[<p>I just discovered your blog through this great post. I&#8217;m looking forward to your future posts. </p>
<p>Regarding the reasons for lawyers failing to adopt project management, I wonder if you give too much importance to lawyers&#8217; self-perceptions and not enough about the perverse incentives created by the hourly billing model. As I recently wrote when discussing this post on my blog:</p>
<blockquote><p>
[I]t is a stretch to blame lawyers&#8217; reluctance to adopt project management methodologies on their intelligence and creativity. I agree that smart people are drawn to the law, but I believe that the reason project management is abhorred by lawyers is that law firm incentives are stacked against it. Hourly billing discourages efficiency. I&#8217;m sure smart people were drawn to the law before the 1940s, when U.S. lawyers began adopting the practice of hourly billing.  Also, I know that smart people are attracted to the practice of law in countries where hourly billing is the rare exception.  I don&#8217;t think that lawyers will run from the law if they are forced into fixed-free arrangements and have to start worrying about inefficiency eroding their profits.</p>
<p>In short, it is less a matter of project management crimping lawyers&#8217; style and more a matter of it crimping their wallets. Change the perverse incentives of hourly billing and watch attitudes towards project management and process improvement magically change.
</p></blockquote>
<p>Looking forward to your further thoughts on the subject.</p>
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		<title>By: Richard Potter</title>
		<link>http://www.law21.ca/feeder/?FeederAction=clicked&#038;feed=Comments+on+Articles+%28RSS2%29&#038;seed=http%3A%2F%2Fwww.law21.ca%2F2010%2F04%2F09%2Fhow-i-learned-to-stop-worrying-and-love-project-management%2F%23comment-1488&#038;seed_title=How+I+learned+to+stop+worrying+and+love+project+management/comment-page-1/#comment-1488</link>
		<dc:creator>Richard Potter</dc:creator>
		<pubDate>Sat, 10 Apr 2010 00:00:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.law21.ca/?p=1392#comment-1488</guid>
		<description>I enjoyed the article on project mgt (PM) because it rings true with many experiences I had as a practicing lawyer.  How does your conception of PM (and those of the cited articles) relate to a very particular (sub-set or type?) of PM, namely, high performance work (HPW) such as contested TOBs? Implications in your post that PM = commodity work, but HPW is the opposite, in the sense that it is thought to be &quot;bet-the-business&quot; work. Yet HPW is also a type of PM - it involves different timeframes and very different extremes of possible outcomes for the client, but it also shares many characteristics. Can PM teach HPW something and vice versa?</description>
		<content:encoded><![CDATA[<p>I enjoyed the article on project mgt (PM) because it rings true with many experiences I had as a practicing lawyer.  How does your conception of PM (and those of the cited articles) relate to a very particular (sub-set or type?) of PM, namely, high performance work (HPW) such as contested TOBs? Implications in your post that PM = commodity work, but HPW is the opposite, in the sense that it is thought to be &#8220;bet-the-business&#8221; work. Yet HPW is also a type of PM &#8211; it involves different timeframes and very different extremes of possible outcomes for the client, but it also shares many characteristics. Can PM teach HPW something and vice versa?</p>
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