Archived Posts

The stratified legal market and its implications

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Filed under: Big Firms, Clients, Innovation

An extraordinary conversation has emerged among multiple authors in the blawgosphere over the past few days. It revolves around a pressing question: in light of the huge changes in the marketplace, what will become of law firms? More specifically, given the increasing segmentation and stratification of the universe of legal work, how can law firms… Read more »

Mergers or acquisitions?

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Filed under: Big Firms

When Ogilvy Renault announced last fall that it was joining the Norton Rose Group, I went on record as saying I thought this was a watershed moment for the legal profession in Canada — that the world had finally arrived on our doorstep, more global firms were surely coming, and the law firm marketplace would… Read more »


The 21st-century solo

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Filed under: Innovation, Solo & Small Firm

(Author’s note: Read to the end to learn about a scholarship contest for sole practitioners.) During my recent webinar on legal marketplace trends with Susan Cartier Liebel of Solo Practice University, I raised a point about solo law practice that’s been bothering me for a while. Almost every lawyers’ association in North America, I noted,… Read more »

Are you selling the lawyer or the firm?

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Filed under: Big Firms, Marketing, Solo & Small Firm, Talent

From England and Wales, the newest hotbed of innovation in the current legal marketplace, comes word that the first nationwide solicitor franchise is on its way. Legal Futures reports that Face2Face Solicitors “is initially aimed at small private client law firms and will provide franchisee solicitors with centralized back-office systems – including accounts, IT and… Read more »


Follow Friday

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Filed under: Publishing

I’ve been on Twitter for nearly two and a half years now, but I’ve yet to take advantage of one of its better features, Follow Friday. If you’re not familiar with it, #FF is an opportunity to recommend one (preferably) Twitter stream to your followers, along with a brief explanation why. The main reason I… Read more »

The new price wars

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Filed under: Billing, Clients, Innovation

Their World Series victory last fall wasn’t the only surprise the San Francisco Giants sprang on the baseball establishment. Throughout the 2010 season, the team engaged in “dynamic pricing,” changing the price of single-game tickets according to demand. The same seat for a Monday night yawnfest in May against the Washington Nationals, for example, would… Read more »


The year of the free-agent lawyer

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Filed under: Talent

Thomson’s acquisition of Pangea3 last November capped off what I think we can fairly call the year of law firm outsourcing. Among 2010′s LPO highlights, in chronological order, were: the departure of Rio Tinto’s GC to take a top position with CPA Global, Microsoft’s move to send general legal work to India, WilmerHale’s outsourcing of… Read more »

Here and elsewhere

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Filed under: Law21

It’s time for my semi-regular roundup of articles and items that I’ve written for other websites and publications recently. I hope you enjoy the following entries as much as I enjoyed writing them. 1. Contributing to Stem Legal’s Law Firm Web Strategy blog, as a senior consultant to Stem, is a welcome opportunity for me… Read more »


The future of lawyer associations

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Filed under: Governance, Innovation

Thomas Wolfe says you can’t go home again; nevertheless, I’m returning to my alma mater Queen’s Law School tomorrow to give a presentation on the future of the legal marketplace. While preparing slides for my section on networking, I noticed that examples of old-line bar associations (the volunteer kind, not mandatory or regulatory bodies like… Read more »

Lawyers and the red balloon

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Filed under: Access, Competition, Innovation

Like many parents of small children, I’ve gotten to know Thomas The Tank Engine, and the peculiar universe he inhabits, far too well. As an example, I’ve now read the story James and the Red Balloon so often that I’ve begun to draw lessons for the legal profession from it. To summarize: among the trains… Read more »


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