Archived Posts

The new price wars

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Filed under: Billing, Clients, Innovation

Their World Series victory last fall wasn’t the only surprise the San Francisco Giants sprang on the baseball establishment. Throughout the 2010 season, the team engaged in “dynamic pricing,” changing the price of single-game tickets according to demand. The same seat for a Monday night yawnfest in May against the Washington Nationals, for example, would… Read more »

The year of the free-agent lawyer

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Filed under: Talent

Thomson’s acquisition of Pangea3 last November capped off what I think we can fairly call the year of law firm outsourcing. Among 2010′s LPO highlights, in chronological order, were: the departure of Rio Tinto’s GC to take a top position with CPA Global, Microsoft’s move to send general legal work to India, WilmerHale’s outsourcing of… Read more »


Here and elsewhere

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Filed under: Law21

It’s time for my semi-regular roundup of articles and items that I’ve written for other websites and publications recently. I hope you enjoy the following entries as much as I enjoyed writing them. 1. Contributing to Stem Legal’s Law Firm Web Strategy blog, as a senior consultant to Stem, is a welcome opportunity for me… Read more »

The future of lawyer associations

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Filed under: Governance, Innovation

Thomas Wolfe says you can’t go home again; nevertheless, I’m returning to my alma mater Queen’s Law School tomorrow to give a presentation on the future of the legal marketplace. While preparing slides for my section on networking, I noticed that examples of old-line bar associations (the volunteer kind, not mandatory or regulatory bodies like… Read more »


Lawyers and the red balloon

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Filed under: Access, Competition, Innovation

Like many parents of small children, I’ve gotten to know Thomas The Tank Engine, and the peculiar universe he inhabits, far too well. As an example, I’ve now read the story James and the Red Balloon so often that I’ve begun to draw lessons for the legal profession from it. To summarize: among the trains… Read more »

So what happens next?

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Filed under: Innovation

As the year winds down and alternative fee arrangements become more widespread among lawyers, I’m finding myself doing something curious: I’m being nice to the billable hour. Not defending it, exactly — others are happy to do that — but being more nuanced in my criticism and even citing examples of billing relationships where it… Read more »


Solving the wrong problem

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Filed under: Access, Finance

The New York Times caused quite a stir last week when it published an article that looked at a third-party litigation funding company focused on the family law market. Balance Point Divorce Funding covers the cost of a party’s divorce proceeding in exchange for a share of what it calls the “winnings.” The article describes… Read more »

The new battlefield: convenience

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Filed under: Clients, Competition, Innovation

Whatever happened to Napster? Depending on your age, you might remember it either as a piracy-enabling nuisance, a groundbreaking music-swapping service, or the dusty antecedent of iTunes. Time magazine caught up with Napster’s founder, Shawn Fanning, and three other pioneering hackers in a recent article that describes them as “The Men Who Changed The World.”… Read more »


That’s me all over

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Filed under: Law21

In addition to keeping busy with client work, I’ve had the opportunity to write a number of articles recently and to be interviewed for a few others. I thought you’d be interested in checking some of them out. As part of the newest edition of the Edge International Review – a journal of Edge partners’… Read more »


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