Posts By: Jordan Furlong

Are you selling the lawyer or the firm?

Posted by & filed under Big Firms, Marketing, Solo & Small Firm, Talent.

From England and Wales, the newest hotbed of innovation in the current legal marketplace, comes word that the first nationwide solicitor franchise is on its way. Legal Futures reports that Face2Face Solicitors “is initially aimed at small private client law firms and will provide franchisee solicitors with centralized back-office systems – including accounts, IT and… Read more »

Follow Friday

Posted by & filed under Publishing.

I’ve been on Twitter for nearly two and a half years now, but I’ve yet to take advantage of one of its better features, Follow Friday. If you’re not familiar with it, #FF is an opportunity to recommend one (preferably) Twitter stream to your followers, along with a brief explanation why. The main reason I… Read more »

The new price wars

Posted by & filed under Billing, Clients, Innovation.

Their World Series victory last fall wasn’t the only surprise the San Francisco Giants sprang on the baseball establishment. Throughout the 2010 season, the team engaged in “dynamic pricing,” changing the price of single-game tickets according to demand. The same seat for a Monday night yawnfest in May against the Washington Nationals, for example, would… Read more »

The year of the free-agent lawyer

Posted by & filed under Talent.

Thomson’s acquisition of Pangea3 last November capped off what I think we can fairly call the year of law firm outsourcing. Among 2010′s LPO highlights, in chronological order, were: the departure of Rio Tinto’s GC to take a top position with CPA Global, Microsoft’s move to send general legal work to India, WilmerHale’s outsourcing of… Read more »

Here and elsewhere

Posted by & filed under Law21.

It’s time for my semi-regular roundup of articles and items that I’ve written for other websites and publications recently. I hope you enjoy the following entries as much as I enjoyed writing them. 1. Contributing to Stem Legal’s Law Firm Web Strategy blog, as a senior consultant to Stem, is a welcome opportunity for me… Read more »

The future of lawyer associations

Posted by & filed under Governance, Innovation.

Thomas Wolfe says you can’t go home again; nevertheless, I’m returning to my alma mater Queen’s Law School tomorrow to give a presentation on the future of the legal marketplace. While preparing slides for my section on networking, I noticed that examples of old-line bar associations (the volunteer kind, not mandatory or regulatory bodies like… Read more »

Lawyers and the red balloon

Posted by & filed under Access, Competition, Innovation.

Like many parents of small children, I’ve gotten to know Thomas The Tank Engine, and the peculiar universe he inhabits, far too well. As an example, I’ve now read the story James and the Red Balloon so often that I’ve begun to draw lessons for the legal profession from it. To summarize: among the trains… Read more »

So what happens next?

Posted by & filed under Innovation.

As the year winds down and alternative fee arrangements become more widespread among lawyers, I’m finding myself doing something curious: I’m being nice to the billable hour. Not defending it, exactly — others are happy to do that — but being more nuanced in my criticism and even citing examples of billing relationships where it… Read more »

Solving the wrong problem

Posted by & filed under Access, Finance.

The New York Times caused quite a stir last week when it published an article that looked at a third-party litigation funding company focused on the family law market. Balance Point Divorce Funding covers the cost of a party’s divorce proceeding in exchange for a share of what it calls the “winnings.” The article describes… Read more »

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