Posts By: Jordan Furlong

Innovation requires clients to step up

Posted by & filed under Clients, Innovation.

Bruce MacEwen at Adam Smith Esq. reports on a presentation he attended at Allen & Overy’s New York office titled “Innovation in Legal Service Delivery,” featuring high-profile law firm lawyers, in-house counsel and consultants. The gist of the event and his article is that innovation of this type is still very much wanted and isn’t… Read more »

The danger of discounted rates

Posted by & filed under Billing, Clients.

At the risk of being mistaken for an Ayn Rand devotee, one of my favourite moments in The Incredibles comes when Helen (Elastigirl) is admonishing her son Dash, who’s upset because he’s not allowed to use the super-speed that makes him special. “Everyone’s special, Dash,” says Helen, to which Dash mutters under his breath: “That’s… Read more »

Your invisible professionals

Posted by & filed under Big Firms, Management, Technology.

So here’s a typical situation: I’m assigning an article for one of our CBA publications on a law firm practice topic — say, business development, or extranet use, or associate retention efforts, or what have you. And I want to find interviewees with knowledge and expertise to speak with our writers for said article. So… Read more »

Don’t blame the recession

Posted by & filed under Management, Talent.

Bear with me for a moment while I start with a media story. The Washington Post has announced another round of buyouts of writers and editors, including several very senior and respected professionals. Commenting on the impact of the mass exodus is Post writer Howard Kurtz (HT to Rob Hyndman), who notes: “The talented reporters,… Read more »

Book review: The Lawyer’s Guide to Collaboration Tools and Technologies

Posted by & filed under Books, Collaboration.

The Lawyer’s Guide to Collaboration Tools and Technologies, by Dennis Kennedy and Tom Mighell (Chicago: American Bar Association Law Practice Management Section, 2008 ) The most important and remarkable thing about The Lawyer’s Guide to Collaboration Tools and Technologies is that it’s not really a technology book. This might come as a surprise, considering the… Read more »

How to work with Boomer lawyers

Posted by & filed under Generations, New Lawyers.

Dan Hull at What About Clients? has apparently had it with the ruckus over Generation Y. In a post yesterday (HT to Legal Blog Watch), Dan responded to a seminar pitch on “learning to work with Millennials” with this riposte: It’s your problem, Gen-X and Gen-Y. Not ours. Work, figure it out, ask questions, and… Read more »

Ban the law school lecture

Posted by & filed under Generations, Law School.

The simmering debate over whether to allow laptops into the law school classroom came to a head in March, with the decision by the University of Chicago Faculty of Law to ban wireless access in class. Follow those links, as well as this one from Paul Caron’s TaxProf Blog (HT: Dennis Kennedy), and you’ll be… Read more »

Twittering your clients

Posted by & filed under Clients, Marketing, Technology.

Every so often, a topic explodes into the legal blogosphere and gets everyone talking. We’re seeing one of those explosions right now, thanks to Twitter. If you haven’t heard of Twitter, or if you have but you’re not sure just what it is, you can read the Wikipedia entry for a general backgrounder. If you’re… Read more »

Enter the Innovaction Awards

Posted by & filed under Innovation.

I’ve been remiss in not mentioning this before now: the June 2 deadline for the College of Law Practice Management‘s annual Innovaction Awards is approaching fast. These awards recognize valuable and innovative projects undertaken by law firms in marketing, client service, recruitment, retention and other areas of law practice management. Previous winners of this prestigious… Read more »

Here come the orderlies

Posted by & filed under Governance.

This Law Times article, about changes made in 2006 to Ontario’s Law Society Act that have suddenly galvanized lawyers in the province, makes for an interesting read. Those amendments brought paralegals (non-lawyers providing limited legal services) under the regulatory authority of the law society, which now refers to both lawyers and paralegals as its “licensees”… Read more »

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