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Edge International
Jordan Furlong is a Partner with Edge International. One of the world's leading management consultancies, Edge has been providing strategic planning to law firms for more than 25 years. Learn more about Edge.
Stem Legal
Jordan Furlong is a Senior Consultant with Stem Legal and leads its Media Strategy service. Stem provides online profile and business development services for law firms in the U.S. and Canada. Learn more about Stem.
Speaking Appearances
- March 11: ABA Bar Leadership Institute, Chicago - The Future of the Legal Profession
- March 22: Georgetown University Center for the Study of the Legal Profession Symposium, Washington, D.C. - Law Firm Evolution: Brave New World or Business As Usual?
- May 14: Law Society of Upper Canada Solo & Small-Firm Conference & Expo, Toronto
Law21 Twitter Updates- RT @Riskin Bento… would anyone who is familiar with Bento who is willing to speak with me for 5 mins please ping me - thx :-) 07:08:37 PM March 08, 2010 from web
- New blog post at Stem Legal: Creating a Facebook fan club: http://bit.ly/bK7qkL 05:37:48 PM March 08, 2010 from web
- Compete with alternative legal service providers through the marketplace, not UPL claims: http://bit.ly/94kFq9 (Carolyn Elefant) 02:24:16 PM March 05, 2010 from web
- 10 tips for unbundling legal services: http://bit.ly/d4IFQ0 01:51:51 PM March 05, 2010 from web
- Don't hide your lamp under a bushel: lawyer advertising in church bulletins: http://bit.ly/cKPld8 01:50:16 PM March 05, 2010 from web
Category Archives: Billing
Beyond billing
Even a dyed-in-the-wool optimist like me didn’t think there’d be so much progress so fast on what’s increasingly referred to as “alternative fee arrangements” (AFAs). Fulbright & Jaworski’s 6th Annual Litigation Trends Survey says 45% of clients are using AFAs like fixed and outcome-based fees. Hildebrandt’s survey of 231 companies showed about half are or [...]
Posted in Billing Leave a comment
Targeting the variable fee
For as long as most lawyers can remember, the billable hour has defined, powered, and shaped their law firms. It determines how lawyers work, how they sell their work, how much they earn, and how they assess and reward their employees. It breeds inefficient, overworked lawyers and frustrated, resentful clients; but it has also [...]
Also posted in Innovation, Talent 4 Comments
Breaking the big firm
My strongest, greatest fear by far, if it’s not too soon to look to the “other side” of this financial system meltdown and general economic interregnum, is not that things in law-land will look overly different when we emerge, but that they won’t look different enough.
That observation comes from Bruce MacEwen of Adam Smith [...]
Also posted in Big Firms, Diversity, Talent 3 Comments
Momentum
Momentum is one of those things everyone talks about but nobody can ever precisely define or quantify. It’s that sense that things are turning around or gathering speed in a certain direction, usually for the better — with a corollary borrowed from physics that the larger the object and the greater its velocity, the more [...]
Also posted in Innovation, New Lawyers, Outsourcing 8 Comments
The legacy of work-life balance
I think we’ll soon be closing the book on one of the legal profession’s most-used and least-understood phrases of the last decade: “work-life balance.” It was still all the rage just a couple of years ago — new lawyers invoked it as a mantra, talent recruiters bandied it about, and many legal publications (including those [...]
Also posted in Big Firms, New Lawyers, Purpose, Satisfaction, Talent 10 Comments
Renovating or tearing down?
I grew up in a small city of about 80,000 and went to law school in a similarly sized town, so my first experience of a major metropolitan center was when I began working in downtown Toronto. I remember being a little overwhelmed by the massive bank towers in the financial district — not a [...]
Also posted in Big Firms, Innovation 3 Comments
The failure of billable-hour compensation
Two ugly stories from the mainstream legal media at least give us the opportunity to consider an under-publicized way in which the billable hour poisons the profession.
First is this National Law Journal article about how law firms are responding to the recession (short answer: myopically). Among other things, firms are laying off staff and paralegals [...]
Also posted in Compensation 3 Comments
Decoupling price from cost in legal services
Virtually all the talk these days in client circles is about the cost of legal services. It’s well established that institutional purchasers of these services are under great pressure to reduce costs by, for example, “taking bids, asking for discounts, shopping around for lower-cost options.” Patrick J. Lamb points out that many in-house lawyers don’t [...]
Also posted in Competition, Technology 5 Comments
Never mind the billables
Steve Matthews of Stem Legal has a thoughtful post at Slaw that talks about The Economist’s recent article on the demise of billable hours. As Steve points out, focusing on how a law firm bills its services obscures the more fundamental conversations around value and cost that are needed to frame the process of negotiating [...]
Posted in Billing 5 Comments
The new rules of pricing