Posts Categorized: Clients

The rise of the responsible client

Posted by & filed under Clients.

At its recent annual meeting in Boston, the Association of Corporate Counsel dropped a minor bombshell by announcing it had created a law firm rating system. In-house lawyers can now rate their outside law firms on six criteria: understanding of objectives/expectations, legal expertise, efficiency/process management, responsiveness/communication, predictable cost/budgeting skills, and results delivered/execution. Even if these… Read more »

The solution or the problem?

Posted by & filed under Clients, Innovation.

Last week brought news of three innovations that, each in their own way, aim to increase access to justice. It’s noteworthy that none of them came from lawyers. First is a report that for the first time in Canada, a third-party litigation funding company, BridgePoint Financial Services Inc.,  persuaded an Alberta trial judge to allow… Read more »

All good things…

Posted by & filed under Clients, Purpose.

My newest column is up and running at Slaw, where I’m always honoured it has a place. You can also find it directly below: ============================================ “Eighty percent of the poor in the United States are unable to afford a lawyer or find pro bono help for their civil legal problems, according to the American Bar… Read more »

Spend wisely

Posted by & filed under Clients, Purpose.

One of the reasons — maybe the main reason — why lawyers are so risk-averse is that averting risk is kind of the whole point of having lawyers. People hire us for two reasons: (a) to fix a problem that’s already occurred, or (b) to arrange things so as to minimize or eliminate the risk… Read more »

The three types of collaboration

Posted by & filed under Clients, Collaboration.

There was a lot to take away from yet another excellent ABA TECHSHOW in Chicago last week. One thing I didn’t take away, though, was my laptop. I managed to lose it the night before leaving and spent a fruitless morning searching all over the Hilton Chicago hoping to find it. Happily for me (and… Read more »

The corporate client disconnect

Posted by & filed under Clients, Innovation.

I’m coming to think that many corporate clients get the outside counsel fees and service they deserve. After reading this LegalWeek article about in-house lawyers’ predictions for 2009, I had to note the ongoing disconnect between what corporate law departments say is important to them and what they actually do. The article speaks with some… Read more »

What the recession will bring

Posted by & filed under Big Firms, Clients, Recession.

My newest Law21 column is up at Slaw. Click the link to go read it, and then take some time to peruse all of Slaw’s other great posts and conversations at what Dennis Kennedy calls the best law blog in the business. As always, I’ll also post the article here. “Are we looking at a… Read more »

The new leverage

Posted by & filed under Big Firms, Clients, Solo & Small Firm, Talent.

Bad news on the economic front continues to pile up — you don’t need the links from me — and the legal profession is finding its ride increasingly bumpy as a result. Wachovia’s legal specialty group reports that partners in large law firms are bringing in less revenue for the first time since approximately the… Read more »

The market doesn’t care

Posted by & filed under Clients, Innovation.

Two of the smartest people writing on the web these days are Seth Godin and Scott Karp. They have an important message that everybody in the legal services marketplace, especially lawyers, needs to hear. First, this is what Seth had to say in the course of a short but eye-opening interview about the book publishing… Read more »

Follow your clients through the recession

Posted by & filed under Clients.

And now, your legal services marketplace update: “First six months of 2008 has weakest revenue growth in this decade. Expense growth is significantly higher than revenue growth. … [D]emand is falling, gross hours are falling. The old cliche that law firms are recession-proof has been debunked.” “Spending on outside counsel by corporations has dropped to… Read more »

Post Categories