Posts Categorized: Clients

Follow your clients through the recession

Posted by & filed under Clients.

And now, your legal services marketplace update: “First six months of 2008 has weakest revenue growth in this decade. Expense growth is significantly higher than revenue growth. … [D]emand is falling, gross hours are falling. The old cliche that law firms are recession-proof has been debunked.” “Spending on outside counsel by corporations has dropped to… Read more »

The new legal publishing niche: clients

Posted by & filed under Clients, Publishing.

Hey there, legal professional — looking for a career change in these uncertain times? I have a legal publishing niche to recommend to you. But first, some background. This economic crisis has inspired some of the best legal blog writing I’ve seen in a while — urgent, direct, and relentlessly focused on communicating to readers… Read more »

Repainting or renovating?

Posted by & filed under Clients, Innovation.

There’s repainting, and then there’s renovating. Innovation in the practice of law can take either of these forms, and while there’s nothing wrong with a fresh coat of paint or moving the furniture around, installing new support beams and ripping out the plumbing is a whole other order of commitment to change. As a useful… Read more »

The rise of good enough

Posted by & filed under Clients.

Developments last week in the world of electronic discovery have gotten me thinking about matters of a weightier nature. The Wall Street Journal published an article about the rise of automated e-discovery services and the degree to which they’re eliminating the need for lawyers in this area (it’s subscriber-only, so I’m relying on the good… Read more »

Podcast on conflicts of interest

Posted by & filed under Clients, Governance.

Law21 was quiet for a week while I worked the Canadian Bar Association’s Canadian Legal Conference in Quebec City. Among the highlights for me was moderating a podcast on the CBA’s just-released Final Report of its Task Force on Conflicts of Interest. You can access the podcast by clicking the third link in the right-hand… Read more »

The Web is bigger than you think

Posted by & filed under Clients, Technology.

A watershed moment is occurring at the Beijing Olympics — or more accurately, in the head offices of the broadcasters covering it. Online viewing of Olympic events has shot into the stratosphere — this Globe & Mail article on the subject uses terms like “shattering” and “unbelievable” to communicate the enormity of what’s happening. Here… Read more »

Could clients drive firms to do more pro bono?

Posted by & filed under Clients, Purpose.

Australia, the legal profession’s innovation laboratory, is busy delivering another dose of fresh thinking. The state of Victoria is requiring all law firms that take on legal work for the government to perform pro bono work as a condition of the retainer — specifically, to the tune of 5% to 15% of the total value… Read more »

The new brand landscape for law firms

Posted by & filed under Billing, Clients, Marketing.

I received a package the other day from a prominent law firm announcing a rebranding, which seemed to consist of a shorter name and a clever new logo. There didn’t seem to be anything otherwise new or different about the firm, so the brochure went straight into the blue box. But I was reminded of… Read more »

You can’t charge for that anymore

Posted by & filed under Billing, Clients, Innovation, Technology.

There’s a process revolution underway in the legal marketplace, and yesterday brought two more reports of cannon fire. The ABA Journal published a primer (HT to Legal Blog Watch) by Boston lawyer Jay Shepherd on how to establish a flat-fee billing system. It’s not an airy, wouldn’t-it-be-nice piece; it’s a practical guide borne of his… Read more »

Core competence: 6 new skills now required of lawyers

Posted by & filed under Clients, Collaboration, Competition, Management, New Lawyers.

Up till now, the necessary and sufficient skill set for lawyers has looked something like this (in alphabetical order): Analytical ability Attention to detail Logical reasoning Persuasiveness Sound judgment Writing ability (okay, that one’s apparently optional for some) This list doesn’t include such characteristics as knowledge of the law, courtroom presence, or integrity — these… Read more »

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