Posts Categorized: Clients

Talking to ourselves

Posted by & filed under Clients.

American Lawyer magazine has released the 2008 edition of its A-List — its ranking of the firms that “best embody what it means to be a success in the legal community.” If you’d like to know about the cream of this particular crop, here’s the top 20 (registration required). To produce the A-List, American Lawyer… Read more »

Innovation requires clients to step up

Posted by & filed under Clients, Innovation.

Bruce MacEwen at Adam Smith Esq. reports on a presentation he attended at Allen & Overy’s New York office titled “Innovation in Legal Service Delivery,” featuring high-profile law firm lawyers, in-house counsel and consultants. The gist of the event and his article is that innovation of this type is still very much wanted and isn’t… Read more »

The danger of discounted rates

Posted by & filed under Billing, Clients.

At the risk of being mistaken for an Ayn Rand devotee, one of my favourite moments in The Incredibles comes when Helen (Elastigirl) is admonishing her son Dash, who’s upset because he’s not allowed to use the super-speed that makes him special. “Everyone’s special, Dash,” says Helen, to which Dash mutters under his breath: “That’s… Read more »

Twittering your clients

Posted by & filed under Clients, Marketing, Technology.

Every so often, a topic explodes into the legal blogosphere and gets everyone talking. We’re seeing one of those explosions right now, thanks to Twitter. If you haven’t heard of Twitter, or if you have but you’re not sure just what it is, you can read the Wikipedia entry for a general backgrounder. If you’re… Read more »

Burn your newsletters

Posted by & filed under Clients, Innovation, Marketing, Publishing.

Ah, the law firm newsletter. The simplest and humblest of law firm communication vehicles – a collection of lawyer-written articles on new statutory or case law developments, bundled together into a stiff, saddle-stitched document that’s mailed out to clients on a regular basis (or more recently, placed online and e-mailed). What could be a safer… Read more »

Life after lawyers

Posted by & filed under Clients, Competition, Purpose.

We need to start thinking about what the post-lawyer justice system is going to look like. I can see how this might be an absurd or even heretical notion to some people. But there’s reason to believe that lawyers won’t be an essential part of the legal system in the future — and if so,… Read more »

Why your client’s generation matters

Posted by & filed under Big Firms, Clients, Generations.

In one of last week’s posts, I talked about inter-generational tension within some law firms and how it can undermine these firms’ succession planning efforts. But as important as it is not to alienate good young talent through something as silly as generational resentment, law firms that are clueless about demographic differences risk an even… Read more »

The view from the client’s side

Posted by & filed under Clients.

Going through the stack of materials from my recent week of conferences, I was re-reading the notes I took at the Opening Plenary of the Canadian Corporate Counsel Association’s Spring Conference in Toronto, and thought you might be interested in some highlights from what was really a riveting panel discussion. The panelists, who offered valuable… Read more »

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