Posts Categorized: Clients

The real risk of offshoring

Posted by & filed under Clients, Outsourcing.

This article from The Recorder about in-house counsel who send legal work offshore includes a line that goes straight on to my list of favourite quotes. Scott Rickman, associate general counsel at Del Monte Foods, has this to say regarding law firms’ standard warnings about offshoring: “In these articles, there’s always a quote from a… Read more »

Something’s actually happening

Posted by & filed under Big Firms, Billing, Clients, Competition, Innovation, Leadership, Management.

There’s a lot of buzz building about an article in today’s New York Times with the rather odd title “Who’s Cuddly Now? Law Firms.” It summarizes a recent rash of new business models in American law firms, from flextime for lawyers to flat-fee bills for clients to alternative billable-hour schemes and more. It’s the second… Read more »

The good times rolled

Posted by & filed under Clients, Compensation, New Lawyers.

A noteworthy item in the National Law Journal today, interesting for a bunch of reasons. The thrust of the article is that with a recession likely to arrive in 2008, associates at many top US firms are likely to see an end to the salary and bonus frenzy that has obsessed the legal press for… Read more »

Amazon.law

Posted by & filed under Clients, Innovation, Technology.

This post originally appeared as an article at Slaw on December 16, 2007. If you’ve ever ordered an item from Amazon, you know that every time you log back in to the website, you’re greeted with a list of recommended books, CDs and DVDs. Amazon compiles this list based both on your product purchases and… Read more »

What clients want

Posted by & filed under Clients, Competition, Innovation, Technology.

What do lawyers sell? To this day, you’ll hear a lot of lawyers say, “The only thing I have to sell is my time.” That’s the wrong answer, not only because it encourages our unhealthy fixation on hourly billing, but also because most clients prefer to pay for as little of our time as possible…. Read more »

Advocatus clienti

Posted by & filed under Clients, Innovation.

The indispensable Bruce MacEwen writes another superb piece at Adam Smith, Esq., this time on the lessons law firms could learn about client relations from consumer packaged goods companies’ marketing strategies (short answer: a lot). This quote in particular grabbed my attention: Focusing on clients means viewing the service your firm provides from their perspective… Read more »

Client empowerment

Posted by & filed under Clients, Innovation, Technology.

The August 2007 edition of the Law Society Journal (New South Wales) talks about Nova Legal and Advisory, an incorporated legal business in Sydney consisting of both a traditional law firm and a corporate governance, compliance and risk management consulting firm. It’s the latter business that has come up with the innovative Nova Solutions, “an… Read more »

Dear client:

Posted by & filed under Clients.

Probably you were expecting a greeting card from me — ‘tis the season, after all. The standard wintertime scene on the front, generic wishes inside for a joyful holiday, peace on earth, that sort of thing … you probably get one from your dry cleaners and your local MP, too. Well, I’m not doing that… Read more »

21st-century legal innovation

Posted by & filed under Clients, Competition, Innovation.

This article was first posted at Slaw on September 25, 2006. I had the great fortune to attend the annual meeting of the College of Law Practice Management in San Francisco earlier this month. The topic of the day was at the heart of 21st-century lawyering: innovation. Specifically, why lawyers aren’t very good at it…. Read more »

A to Z: 26 trends for the legal profession

Posted by & filed under Billing, Clients, Competition, Generations, Globalization, Innovation, Law School, Leadership, New Lawyers, Satisfaction, Technology.

This article was co-authored with Mélanie Raymond, then-Senior Editor of National, and appeared as the cover story in the April/May 2006 edition of the magazine. The legal profession is turning upside down, and many of the familiar landmarks are disappearing or bring replaced by brand-new structures. There are so many changes afoot that National’s editorial… Read more »

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