Posts Categorized: Innovation

Innovation requires clients to step up

Posted by & filed under Clients, Innovation.

Bruce MacEwen at Adam Smith Esq. reports on a presentation he attended at Allen & Overy’s New York office titled “Innovation in Legal Service Delivery,” featuring high-profile law firm lawyers, in-house counsel and consultants. The gist of the event and his article is that innovation of this type is still very much wanted and isn’t… Read more »

Enter the Innovaction Awards

Posted by & filed under Innovation.

I’ve been remiss in not mentioning this before now: the June 2 deadline for the College of Law Practice Management‘s annual Innovaction Awards is approaching fast. These awards recognize valuable and innovative projects undertaken by law firms in marketing, client service, recruitment, retention and other areas of law practice management. Previous winners of this prestigious… Read more »

Burn your newsletters

Posted by & filed under Clients, Innovation, Marketing, Publishing.

Ah, the law firm newsletter. The simplest and humblest of law firm communication vehicles – a collection of lawyer-written articles on new statutory or case law developments, bundled together into a stiff, saddle-stitched document that’s mailed out to clients on a regular basis (or more recently, placed online and e-mailed). What could be a safer… Read more »

The legal talent matrix

Posted by & filed under Innovation.

Ron Friedmann at the Strategic Legal Technology blog has a terrific new post that should shift a few paradigms about how in-house counsel deploy legal talent to tackle various tasks. Ron crossed an x-axis that plotted the complexity of work with a y-axis that plotted the volume of work, and ended up with what he… Read more »

NALP: the future of law firms

Posted by & filed under Big Firms, Clients, Innovation, Talent.

Back from a lengthy trip, I have a lot of catch-up blogging to do. Just to get the ball rolling, here are my speaking notes from last Friday’s plenary session at the NALP Annual Education Conference in Toronto, in case they’re of interest. I was honoured to be part of a distinguished panel of speakers,… Read more »

Late-night marketing

Posted by & filed under Innovation, Marketing.

Sometimes, the best innovations are the simplest — just a matter of looking at a familiar situation differently. A dominant topic of discussion in legal practice has been the late hours many lawyers are forced to put in and the damage it does to personal life, “work-life balance,” etc. So along comes Boston lawyer James… Read more »

The perils of client interviews

Posted by & filed under Clients, Innovation, Marketing.

Via Larry Bodine comes this Legal Intelligencer article about law firm Ballard Spahr Andrews & Ingersoll, which has hired a 30-year veteran journalist to be a full-time client interviewer, asking clients about their needs, perspectives and complaints about the firm’s services. It’s a good, innovative idea, not least because it involves a tactic that too… Read more »

Preparing for the storm

Posted by & filed under Innovation, Leadership.

The “About” entry in the column over on the right there states my belief that the practice of law is heading into “uncharted territory.” If you’re skeptical about that, or if you’re unconvinced of the reality of imminent upheaval in this profession, here are two items you might want to look at. The first is… Read more »

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