Jordan Furlong is a strategic consultant and analyst who forecasts the impact of the changing legal market on lawyers, law firms and legal organizations.

The Brink

Millennial fever

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Filed under: Generations, New Lawyers, Talent

This post first appeared as an article at Slaw on October 1, 2007. During the past 50-odd years, the North American legal profession has been notable for a ready supply of labour. The post-war population boom and increased access to post-secondary education, combined with the enduring lure of a legal career, ensured that there would… Read more »

What clients want

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Filed under: Clients, Competition, Innovation, Technology

What do lawyers sell? To this day, you’ll hear a lot of lawyers say, “The only thing I have to sell is my time.” That’s the wrong answer, not only because it encourages our unhealthy fixation on hourly billing, but also because most clients prefer to pay for as little of our time as possible…. Read more »

To the Class of ’08:

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Filed under: Generations, Law School

I skipped my ten-year law school reunion in 2003. Partly I was just too busy, partly I already see a lot of my friends from law school here in Ottawa, and partly I never really got into that whole homecoming-week, relive-the-good-old days thing. Plenty of my classmates like it, however, and more power to them…. Read more »

To the Class of ’08:

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Filed under: Generations, Law School

I skipped my ten-year law school reunion in 2003. Partly I was just too busy, partly I already see a lot of my friends from law school here in Ottawa, and partly I never really got into that whole homecoming-week, relive-the-good-old days thing. Plenty of my classmates like it, however, and more power to them…. Read more »

Now we play the rating game

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Filed under: Law School

Maclean’s has released its first ranking of Canadian law schools. The magazine’s choices for the top law faculties I’ll leave till later in this post, because there are rather more interesting things going on here. Let’s first look at the methodology. The schools are ranked equally on faculty quality (50%) and graduate quality (50%), the… Read more »

Advocatus clienti

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Filed under: Clients, Innovation

The indispensable Bruce MacEwen writes another superb piece at Adam Smith, Esq., this time on the lessons law firms could learn about client relations from consumer packaged goods companies’ marketing strategies (short answer: a lot). This quote in particular grabbed my attention: Focusing on clients means viewing the service your firm provides from their perspective… Read more »

Client empowerment

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Filed under: Clients, Innovation, Technology

The August 2007 edition of the Law Society Journal (New South Wales) talks about Nova Legal and Advisory, an incorporated legal business in Sydney consisting of both a traditional law firm and a corporate governance, compliance and risk management consulting firm. It’s the latter business that has come up with the innovative Nova Solutions, “an… Read more »

Gated communities on the Net

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Filed under: Innovation, Technology

I received a press release today for a lawyer social networking site called LawLink, which apparently aims to be LinkedIn for Lawyers, or maybe Facebook Without the Kids. Free registration allows you to “network with other attorneys, develop new business leads, share information with other attorneys, develop new business leads,” etc. A lawyers’ social network… Read more »

A long look in the mirror

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Filed under: Purpose, Satisfaction

I don’t have much to say about “the Maclean’s cover” that hasn’t already been said, eloquently and accurately, by the CBA’s current and past presidents. The CBA was right to defend lawyers’ good name against an offensive piece of hack journalism. The less said about that article and the book that inspired it, the better…. Read more »

Mom and Dad, Esq.

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Filed under: Billing, Careers, New Lawyers, Satisfaction

Somebody asked me, after I returned to the office following three months’ parental leave, “Did you enjoy your time off?” “I enjoyed the last three months immensely,” I said. “But trust me, ‘time off’ does not in any way describe it.” If you’ve spent more than a few weeks raising a child hands-on, you’ll probably… Read more »

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