Jordan Furlong is a strategic consultant and analyst who forecasts the impact of the changing legal market on lawyers, law firms and legal organizations.

The Brink

And the walls came down

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Filed under: Access, Purpose

Last week, I had the pleasure of delivering a speech to the Institute for the Advancement of the American Legal System (IAALS), an innovative program headquartered at the University of Denver that addresses reforms to legal education, access to justice, and judicial selection. They had asked me for a presentation that would explain the challenges facing the… Read more »

Law firm profits in the process era

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Filed under: Big Firms, Process, Talent

Large and midsize law firms appear to have an “expenses problem.” Profit is weak, flat or in decline at many midsize and large law firms, says the Hildebrandt Institute. It reports that demand slacked noticeably in the second quarter of 2012 following decent but uneven growth in the first quarter. More problematically, however, expenses soared… Read more »

The College of Law Practice Management’s 2012 Futures Conference

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Filed under: Innovation

The College of Law Practice Management does a lot of great things — honours the pioneers and brightest lights of legal management, sponsors the InnovAction Awards, supports various access to justice initiatives, etc. But next month, you have the opportunity to participate in one of the College’s most high-profile and important projects: The Futures Conference…. Read more »

Walking away from a losing game

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Filed under: Big Firms, Clients, Law School, Publishing

And suddenly, everyone’s talking about Procurement. Not that long ago, warning lawyers about the rise of the corporate purchasing function was a little like a medieval parent telling their children about the goblin who lived under the floorboards: you’d better behave, or he’ll come and eat you up. Now the goblin is loose: Procurement’s importance… Read more »

Law21 3.0

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Filed under: Law21

If you’re reading this post at Law21, then you already know about this. But if you’re subscribing via email or RSS, you might like to come see the new look and feel we’ve created today.  In our first re-design in nearly four years, we’ve given Law21 a cleaner, cooler, and sharper design, with a new… Read more »

Back when we used lawyers

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Filed under: Innovation, Technology

My father was born in 1922. When he was 7, and the stock market crash triggered the Great Depression, cars were still an unusual sight in his hometown. Forty years later, he watched a live broadcast of Neil Armstrong walking on the surface of the moon. Less than 40 years after that, he used Skype… Read more »

The “non-lawyer” gap in law firms: narrowing or widening?

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Filed under: Big Firms, Management

I’ve had the opportunity to speak with several groups of law firm professionals this summer, principally in presentations to the Private Law Libraries Summit at the American Association of Law Libraries and the International Legal Technology Association’s annual conference. In these venues, I’ve spoken to and heard from law librarians, knowledge managers, IT professionals, training… Read more »

The confidence of the dinosaurs

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Filed under: Innovation

“When the platform changes, the leaders change.” — Seth Godin You’ve seen the same signs I have. The volume of pro se litigation continues to set new records every year, most notably in family law. Do-it-yourself websites for contracts, wills and divorces keep flourishing, with non-lawyer providers like LegalZoom and Rocket Lawyer boasting millions of… Read more »

The high price of poor pricing

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Filed under: Billing

The cynic knows the price of everything and the value of nothing. The average lawyer, by contrast, knows the value of everything but the price of nothing. You’ve got to admit there’s something to that. We lawyers go on at great length about the value we deliver to our clients, the signal importance of having… Read more »

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